AFTER-SALES. EXECUTED WITH EXCELLENCE.
We help manufacturers, distributors and importers manage their after-sales service during the manufacturer's warranty period in Spain and Portugal. Field technical service, repairs at our centres, installations, spare parts logistics and customer care.
As part of Warranty Global Group, we help brands protect customer experience and improve the performance of their after-sales operations.
Coverage
Spain & Portugal
Capacity
Multi-category
Network
HUB, Delegations + SAT network
Model
Integrated after-sales
01
We manage after-sales service during the manufacturer's warranty period, from the first incident to final resolution.
02
An owned and managed technical network for repairs, installations and interventions across Spain and Portugal.
03
Technical capacity for diagnosis, repair and refurbishment of products at our own operational centres.
04
Spare parts management, supply and logistics to ensure continuity and speed of service.
05
Customer support fully integrated with technical operations for a clear and consistent experience.
06
Operational insight and tracking to improve service times, quality and performance.
07
We adapt our operation to the needs of each brand, category and volume.
08
Technical expertise across different product categories and operational needs.
Tailored operating models for the manufacturers, retailers and service ecosystems we partner with — each category supported by purpose-built workflows and KPIs.
01
TV, audio, mobility, computing and connected devices.
02
White goods, brown goods and small domestic appliances.
03
Installation and technical maintenance.
04
Large retailers, specialist retail and omnichannel environments.
05
Technical support, repair and after-sales services for e-scooters and e-bikes.
06
Commercial appliances and professional-grade technical products.
The robustness of a large technical services organisation, combined with the flexibility and responsiveness of a focused partner.
01
High-quality execution with measurable KPIs at every stage of the service journey.
02
Flexible operating models adapted to manufacturer, retailer and importer needs.
03
Protecting brand reputation through consistent, professional service interactions.
04
Operational transparency and data-driven decisions across the network.
05
Strong field capabilities across the full territory of Spain and Portugal.
06
Enterprise robustness combined with the responsiveness of a focused partner.
After-sales is no longer just an operational function. It has become a capability that protects customer experience, margin and growth.
Warranty Global integrates the capabilities needed to make that transformation possible.
The opportunity is no longer just about selling more products. It is also about the ability to sustain them better.
Visit Warranty Global GroupGroup capabilities
01
Customer care, installation, repair, replacement, refurbishment, technical logistics and customer journey.
02
Warranty management, claims administration, TPA, multi-stakeholder coordination and protection programmes.
03
Technical capacity across home appliances, consumer electronics, HVAC, electric mobility and professional equipment.
04
Refurbishment, recommerce, product value recovery and installed-base intelligence.
05
SLA control, quality governance, executive reporting, compliance and complete operational visibility.
06
Coverage across Spain and Portugal with operational hubs, a managed technical network and execution capacity at scale.
Operational scale & execution capacity
75+
Specialised professionals
350+
Managed SATs in Iberia
100k+
Interventions per year
6,200+
m² of own facilities
35+
Years of sector experience
Own coverage
Ecosystems we operate in
Get in touch
Let's talk about how Hiperservice and Warranty Global can help you simplify operations, improve customer experience and increase service performance.
